Job Description
Fraud Management Specialist
Location: Pensacola, FL, Vienna, VA, or Winchester, VA (Hybrid)
Role Overview
This position assists business unit management in establishing effective department policies, processes, standards, and reporting to balance department goals against financial fraud. The role involves providing recommendations to create and improve fraud policies, procedures, and detection systems. The specialist will ensure timely processing and resolution of fraud cases, build cross-functional partnerships, and work on fraudulent activity issues requiring knowledge of organizational objectives.
Key Responsibilities
- Identify patterns of activity indicating possible fraud or account abuse.
- Monitor account transactions to proactively identify fraudulent activity and take immediate corrective action.
- Escalate alerts and cases to the appropriate division for in-depth investigation.
- Manage the review and analysis of potential fraud and forgery cases.
- Track and monitor the progress of fraud cases, informing related parties of status and actions.
- Communicate with internal and external customers on fraud and security issues.
- Identify and analyze opportunities for new or improved processes, data, or technology.
- Serve as a subject matter expert concerning fraud trends.
- Support projects related to fraud detection, prevention, or root cause analysis.
- Collaborate with business areas to understand transaction impacts and identify potential fraud risks.
Required Qualifications
Education: A bachelor's degree in Business, Finance, or a related field is required.
Experience: This role requires one to five years of relevant experience. Experience in Mortgage Processing, Underwriting, or as a Loan Officer is also considered.
Skills: - Effective verbal and written communication skills.
- Basic word processing, spreadsheet, database, and presentation software skills.
- Ability to exercise initiative and use good judgment to make sound decisions.
- Capacity to work independently and in a team environment.
- Effective organizational, planning, and time management skills.
- Basic research, analytical, and problem-solving skills.
- Skill in interpreting and synthesizing large amounts of information.
Preferred Qualifications
- Real Estate Lending experience is preferred.
- Familiarity with data querying, reporting, forecasting, and analysis.
- Familiarity with credit union operations, processes, and procedures.
- Exposure to working with or for depository and lending institutions.
- Familiarity with relevant regulations that govern the activities, products, and services of the business unit.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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